Lovely (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website at trylovely.app (collectively, the “Service”). Please read this policy carefully. By using the Service, you agree to the practices described herein.
1. Information We Collect
We may collect the following types of information when you use our Service:
Information You Provide
- Account information such as your name, email address, and profile details when you create an account.
- Content you create within the app, such as journal entries, shared canvas drawings, and game responses.
- Communications you send to us, such as support requests or feedback.
Information Collected Automatically
- Device information including device type, operating system, and unique device identifiers.
- Usage data such as pages visited, features used, time spent in the app, and crash reports.
- IP address and approximate location (country/region level only).
2. How We Use Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service.
- To personalize your experience and deliver relevant content and game recommendations.
- To communicate with you about updates, new features, and support inquiries.
- To analyze usage patterns and improve the performance and reliability of the Service.
- To detect, prevent, and address technical issues and security threats.
- To comply with legal obligations.
3. Data Storage and Security
We take the security of your data seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL.
- Secure cloud infrastructure with access controls.
- Regular security audits and monitoring.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
4. Third-Party Services
We use the following third-party services that may collect information about you:
- Google Analytics — to understand how users interact with our website. Google Analytics collects information such as pages visited, time on site, and referral source. You can learn more about Google's privacy practices at policies.google.com/privacy.
- Vercel Analytics — to monitor website performance and visitor metrics. Vercel Analytics is privacy-focused and does not use cookies or track individual users across sites.
- Apple App Store — for app distribution and in-app purchases. Apple's privacy policy applies to transactions processed through the App Store.
We do not sell, trade, or rent your personal information to third parties.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
- Data Portability: You can request a copy of your data in a structured, commonly used format.
- Opt-out: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
6. Children's Privacy
The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will promptly delete that information.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
info@nicomelian.com